Why can not I enter the Play Store

When you enter this app, you may find messages such as "server error", "offline" or "an error has occurred when retrieving server information" or simply that the application does not open or stay on White. When the Google Play Store does not work it is usually for two main reasons: for a problem related to the gmail account or for a bad Internet connection. Sometimes, the solution is as simple as that we have to activate mobile data when we leave home, and others can give us such headaches that we end up thinking that our mobile phone has broken down and we take it to repair. If you do not open your Play Store and you keep asking " why can not I go to Play Store ", read this article from.

Improve the Internet connection

Many times you can not enter the Play Store because you do not have a good connection to the network. To do this, before doing anything else, check your connection and try again .

Activate and deactivate airplane mode

If the above does not work, let's try to activate and deactivate airplane mode:

Go to Settings, look for Wireless and networks and hit Airplane mode .
You will see that the option to Activate airplane mode appears, click on the button.
Wait a bit and turn off airplane mode again.

Open the Play Store and see if the problem has been solved. If not, we'll try something else.

Change the Wi-Fi connection to mobile data and vice versa

It may seem silly, but electronic devices are like this: rummage and modify options (although then leave it as it was) may be the magic solution. Then, follow these steps:

Go to Settings and click on Wireless and networks .
Turn off Wi-Fi and activate mobile data.
Open the Play Store and see if it works.
If not, disable the mobile data and activate the Wi-Fi connection.

Go to Play Store again and see if it works.

Sync Google account with Play Store

The Play Store app belongs to Google and for it to work, we need to enter our gmail. If we do not have or have not added it, the Play Store will not work. To verify that we have the email account correctly synchronized with the device, we just need to follow these steps:

Go to Settings .
Access Accounts .
If no account appears, click Accounts > Add account > Google .
Follow the instructions that will appear on the screen.

Then, try to enter the Play Store, but keep in mind that sometimes it takes up to 30 minutes to activate the account completely. It is also possible to create a Google account that is not gmail.

Another option is to try to remove the account and re-enter it:

Go to Settings .
Select Accounts
If you use a Google account, go to Google and select your account.
Give Menu, an option that you will see in the upper right corner of the screen.
Click on Remove account .

Then, add it again and see if the Play Store now works.

Update the Play Store

Check that you have up-to-date updates to the Google Play Store and your device. Sometimes, the phone may fail if we have not done so.

To install the updates, follow these steps:

Go to Settings .
Select About device or System updates .
If there is an update available, follow the instructions that appear on the screen.
Try entering the Google Play Store again.

If you see that this is not the solution, go to the next section.

Restart the phone

Who has not tried turning the computer or mobile off and on when it went wrong? And the best thing is that sometimes with this everything is solved. So, in this case, trying to restart the device is also a possibility: