My XBox LIVE account has been stolen

If you have noticed unauthorized charges or received any of these messages: "[Gamertag] logged in for the last time on another console", "Sorry, this profile can not log in at this time. Please try again later." 8015D02E "or "Some XBox LIVE profiles can not be downloaded now. Please try again later, 8015D02E", means that your XBox LIVE account has been stolen and you must follow these steps:

You will need to:

A computer with Internet access.

Steps to follow:

one

Go here and see if you can sign in with your email and password yet.

two

If you can do it, modify your password, add a phone number and change your secret questions.

3

If you can not access because your XBox LIVE account has been stolen, follow these steps. If you can not reset your password because secret questions have changed, follow these other steps.

4

If the hacker who stole your account has installed your profile in your console and has chosen not to ask for a password when accessing it, you could continue using it even if you modify your password. To change it, click here, sign in with your Microsoft account and click on 'Protect profile'; Now that your account is secure, download your profile.

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