How to communicate with employees
There are a total of eight principles on communication with workers that management committees should follow. In the current situation, it is basic that employees receive in a correct way all the relevant information with their job. These are the eight tips to managers that a good communication management of any type of company should follow to ensure that relationships with employees are optimal.Steps to follow:
Always communicate It is essential to maintain communication with employees and, therefore, fill in those gaps with updated and relevant information. What is to be avoided at all costs are the rumors and the conjectures.
Do not presuppose that you have control . Nowadays there are so many ways of communication among employees that workers can know almost anything in real time. Trying to veto something will make them learn by other means such as the Internet, blogs or instant messaging, and that is not good for the company.
You have to tell the employees what will not change . It is a way to build trust. Although the news generates instability, it is necessary to make employees see that the values of the company, the concept they have of customer service and the way in which people should be treated, will not change.
Be honest with what will change . It is useless to infuse confidence with lies. Admit what could happen in the future and comment. Anticipating employee concerns often avoids rumors and avoids negative comments.
Describe the positive results . You have to make clear what things workers can do to make a difference. If they internalize these behaviors, everything will be better.
All managers must be communication leaders . Immediate managers must also know how to manage business communication in an efficient manner. Thus there will be more exchange between all.
Train your employees A good way to understand what is happening and reduce the uncertainty of workers is to offer specialized training courses in finance, for example. Knowing the environment in which they move, it is more difficult to get carried away by information that is not understood.
Preach by example . It is useless to implant this if you do not do it later. The best way to implement a behavior among your workers is to do it yourself. The communication must be clear, constant and sincere.