What to do if they cut my phone

The suspension of the telephone line is usually used temporarily on those users who do not pay their provider of these communication services. In this case, the solution is to settle the debt in the two months after the cancellation, at which time the line will be resumed and the owner can listen again the tone of call to pick up your phone. In this article we give you more details to know what to do if your phone is cut off.

Steps to follow:

one

The first step is to verify that a notification has been received in accordance with the notice of the situation of suspension of the telephone line. In addition, it must contain the reason or reasons why the company has acted in this way, either due to non-payment of the relevant receipts or other reasons.

two

In case of not having received such notification, the owner proceeds to call the customer service to present a claim to the telephone company. In these situations you can only claim for a limited time, so the affected party has one month from the day the suspension was made.

3

Then, the owner must wait for a maximum of one month from the filing of their claim to obtain a solution to their incidence. The operator contacted is obliged to provide a reference number to the subscriber so that he can follow up on the situation.

4

On the other hand, if the user has been notified by a notification of the imminent suspension of the telephone line, he must pay the pending amounts requested to the operator to resume it. The margin that the account holder has to make these payments is two months, since after this period the company proceeds to permanently suspend its telephone service. However, if the debt is settled within the stipulated time, the owner recovers the line for the next 24 hours.

5

If the owner decides that the amount to be charged is excessive or erroneous or warns that the telephone company has included additional services that the user does not have contracted, he has the right to return the invoice to his bank and not pay it. However, before proceeding in this way you must notify the customer service of your operator.